Home > Support
Support
Welcome to the ToolShare Knowledge base.
How it works
1. Search Tools
Head to the ToolShare platform & search for tools. Reduce your carbon footprint while maximising efficiency by searching by location! Use the filters at the side to refine your search parameters.
2. Book
Have a look at the search results and see which tool listing fits your needs best! Once you’ve found the one, book it and use the built-in messaging feature to maintain contact with the tool-owner.
3. Use
Whether you’ve agreed to collect, or have it delivered, the tool is yours to borrow! Once you’ve finished with it and your time is up, return it to the owner and leave em’ a cheeky review! 😉
FAQs
- How do I add my own tools?
After signing up, once you’ve configured your payment information, all you need to do is click the ‘+ Add a new tool’ button. You’ll find it in the upper-right corner of our platform. You’ll then see a form to fill out, this is how you can detail the specifications and features of the tool you’re wanting to list.
We recommend uploading at least 5 clear pictures of your tool in either controlled or varied lighting conditions – you want people to get the best view of your tool! Don’t forget to include special features that may set your tool apart from others in the same category! - How do I add my bank details?
To add your payment information, first head to your user settings (hover/click on your avatar in the upper-right coroner), then head to the ‘Payments’ section. Here, you can choose your preferred payment provider (you can also use both).
After you’ve set up your payment settings, your listings will be bookable by others in the ToolShare community. You can now start earning some cash! - What happens in the event of a tool being damaged?
If you damage a tool, you should get in touch with the tool owner and communicate with them the details of the breakage. It is up to the tool owner to choose how they would like to proceed with the situation. You may be liable to pay for damages.
If a tool you’ve rented out has been returned to you in a damaged or worsened state, start by evaluating the damage. If it is purely cosmetic for example, you are responsible for the maintenance of your tool. However, if the damage is extensive and impedes the normal function of the tool, you should get in touch the person who rented the tool from you. If you are unable to resolve the matter, you should get in touch with us. - What happens if I keep my tool for too long?
While we understand that these things can happen, you should avoid it as it can disrupt allowing others to use that tool. If you think you need the tool for longer, you should message the tool owner to see if it is possible to reach an agreement with them for more time. If you are still in possession of the tool, longer than the agreed time, you are liable to certain consequences. This can include additional charges or even a ban (temporary or permanent) from our platform. - Can I return a tool before the agreed time?
Yes, of course! Sometimes you’re so deep in focus on your projects, when you finally take a moment, you realised you’ve pretty much done! No matter the case, you are welcome to return tools any time before the agreed date. However, please be aware that you will not be eligible for a refund of the days you didn’t end up keeping the tool for.
- What should I do if my order was rejected?
When you request to borrow a tool, the tool owner has three days to respond to your request. If the owner rejects your booking, the transaction is cancelled and the full amount is refunded to your account. There are various reasons why a tool owner my reject your booking, we ask renters to respect these decisions and tool owners to keep their customers appraised where possible. - Help! I think my tool was stolen, what should I do?
Don’t worry, we’re here to help however we can. Get in touch with us immediately. - How can I rent more than one tool?
We’ve designed ToolShare to be as easy-to-use as possible. This means if you’ve booked a tool already, there’s no additional or special procedure for you to book more tools. All you need to do is search for any other tools you want and book them as well. Just don’t forget to return them all! 😉 - When am I eligible for a full refund?
You are eligible for a full refund if you or the tool owner cancels a booking (before it is sent out for delivery – if delivery was the chosen method). Please be aware that via Stripe, it can take 5-10 business days for the money to return to your account. When using PayPal, the tool owner is responsible for approving the refund.
If you are eligible for a refund but you have not received it within 10 business days, you should contact us. - Can I remove a tool listing from ToolShare?
Yes, of course! Please make sure there are no bookings on the tool or cancel any upcoming bookings if you cannot commit to them. After which, all you need to do is head to the tool in question and select the ‘Close listing’ option. To see an overview of all your tool listings, select ‘My listings’ from your avatar menu, I the upper-right corner of the platform.
Get in touch…
At ToolShare, we value your feedback and are here to assist you. Whether you have a question, need support, or want to share your thoughts, our dedicated support team at ToolShare are ready to help!
To contact us, use the ‘Chat’ option in the lower-right corner of your screen or choose one of the options below!
Please note, our support hours are 09:00 – 17:00 Mon – Fri
All enquiries go to [email protected]
Submit feedback…
Use the form below to submit feedback or report a bug!